Terms & Conditions
supplied-policy-pack
04 Booking Amendments
Any request to change booking details is considered a Change Request. This includes, for example:
- Trip date. - Number of travelers. - Hotel. - Room type. - Transport. - Activities. - Program. - Trip duration. - Any other service included in the booking.
Amendment requests are subject to Availability + Supplier Terms + Additional Cost.
No amendment is considered confirmed until Planet Infinity approves it and sends a written confirmation to the client by email. No verbal agreement or undocumented promise is treated as a confirmed amendment to the booking.
05 Guest Liability
The guest is responsible for any damage they cause deliberately, or as a result of clear misuse of hotel or transport property, or any services or facilities provided during the trip, in line with supplier terms and applicable law.
06 Personal Belongings
The guest is responsible for their personal belongings throughout the trip, including but not limited to:
- Money - Phones - Cameras - Bags - Passports and documents - Electronic devices - Any other personal possessions
Planet Infinity is not responsible for the loss of or damage to personal belongings.
07 Communication & Official Documentation
- All important booking requests and amendments must be made through the official communication channels approved by Planet Infinity. - No verbal promise or agreement is binding on the company unless confirmed in writing through the official channels. - The client must keep the Quotation, Booking Confirmation, payment receipts, and any official correspondence relating to the booking. - The client must ensure the email address and contact details provided to the company are correct, as these are used to send booking documents and important updates.
08 Emergencies & Force Majeure
Operational or force majeure circumstances beyond the control of the company or its suppliers may arise, requiring a change to part of the program or one of the services, including but not limited to:
- Severe weather conditions. - Road closures or roads becoming impassable. - Government or official decisions and instructions. - Closure of tourist sites. - Natural disasters. - Emergency events. - Unavailability of a service for reasons beyond the control of the company or its suppliers. - Any other circumstances beyond the reasonable control of the company or its suppliers.
In such cases, Planet Infinity may need to Modify / Replace / Reschedule part of the program or one of the services, in a manner appropriate to the circumstances and mindful of guest safety and the quality of the travel experience. The company will make reasonable efforts to provide a suitable alternative wherever possible.
The company is not liable for any losses or additional costs arising directly from circumstances beyond its control, in line with supplier terms and applicable law. Any refunds, if applicable, are subject to the Cancellation & Refund Policy applied to the trip and the terms of the relevant suppliers.